Bring the agency’s LiveScan instructions.
LiveScan captures fingerprints electronically for a supported agency submission. The receiving agency, purpose and ORI or generated request determine the required steps. Share those instructions so we can check the submission route and appointment availability.
If accepted, the service covers the capture and transmission in your order. Agency review and eligibility are separate steps. Keep the transaction receipt for follow-up; it confirms the transaction rather than an eligibility decision.
What’s included.
Use the agency’s exact instructions
Bring the exact agency instructions instead of selecting an ORI from a general list without confirmation.
Confirm the submission requirements
Ask which agency-specific pathways are supported. Photo, applicant and submission requirements must be verified for the actual order.
Begin with the organization’s request
For Clearinghouse work, the authorized organization initiates the request before the applicant’s fingerprint appointment.
Keep capture and eligibility separate
Track capture, transmission, and agency review as separate milestones. A receipt confirms the relevant transaction, not an eligibility decision.
What you’ll receive
- Confirmed agency and submission pathway.
- Instructions for the accepted appointment.
- Agreed electronic capture and submission.
- Available transaction control or reference information.
How it works.
Check the agency’s instructions
Confirm the receiving agency and required identifiers.
Confirm the appointment and capture
Arrange the available appointment and follow the approved capture process.
Keep the submission reference
Retain the available transaction information for follow-up through the correct route.
Know what to expect.
We’ll confirm the work, the updates you’ll receive and who to contact along the way.
- The receiving agency, purpose, required identifiers and supported submission route.
- The accepted appointment, photo requirements and division of capture and agency charges.
- The transaction reference available for follow-up and the contact route if submission needs attention.
What helps us help you.
- Agency name and original instructions.
- ORI or generated request form when required.
- Applicant count and preferred appointment location.
- Photo or other agency-specific instructions.
What shapes your quote.
- Agency and supported submission route.
- Current government and provider charges.
- Photo or additional submission requirements.
- Location and any separately agreed visit fee.
Tell us what you need help with. We’ll explain which records are needed and how to provide them. Personal reports, ID images and account files can wait until then.