Let’s understand your question.
The notice date and reference number help identify the account you want to discuss. Tell us whether you need an explanation, want to correct contact information or have a question about how to respond. We’ll explain which details are needed next. Leave identification and sensitive account documents out of an initial public inquiry.
Your notice provides the account instructions.
Use the reply or payment instructions supplied for the account. If a link or request is unclear, ask our team for help before continuing. Online payment access is being prepared, and payments cannot be made through the prelaunch payment page.
Understand collection notices and response rights
Contact CBEOF.
For an account response or dispute, follow the instructions and response dates on your notice. You can email our team with a question about the next step. The email button opens a draft; send it from your email application to deliver your message.
For independent information about debt collection, visit the Consumer Financial Protection Bureau’s consumer resources.